Through a major investment in customer service support, Ward CNC is helping its consumers streamline their issues to deliver "fast, effective and professional" responses, the company believes.

The CNC machining firm explained that through the adoption of an applications engineering support team of full-time highly-experienced employees, Ward CNC is able to give a "superlative" level of customer service which is "rarely paralleled".

Senior engineering & service manager Mario De Vito said the use of relevant technology to despatch, record and track all calls is indispensible when combining it with such expertise.

He continued: "Being able to provide effective and efficient service is as important as our ability to supply machines that are fit for purpose.

"Customer service is all about providing what the customer wants, when he needs it."

Ward CNC is one of the leading precision engineering companies in the UK and is the exclusive distributor of Hyundai-Kia machines in the country.

http://www.machinetooldirect.co.uk/machine-tool-news/Ward-CNC-puts-customer-first-2009-6-16.asp